Watch the quick start video
Featured walkthrough
How to Buy with ACbuy — full beginner walkthrough
One long-form guide covering the whole journey: search on ACbuy.net, jump to the W2C Spreadsheet, pick ACbuy as your agent, sign up, confirm orders, get QC photos, submit a parcel and ship worldwide. Includes the ACbuy mobile-app tour and the new-user CN¥1,000 gift pack.
- 5-step discovery flow (ACbuy.net → W2C → ACbuy)
- 6-step parcel flow with screenshots
- Mobile-app screen-by-screen tour
How to Submit a Parcel
Step-by-step guide for submitting your items from the ACbuy warehouse
Read guide GUIDEHow to Contact the Local Post Office
Get help tracking packages and contacting post offices
Read guide GUIDEHow to Buy with ACbuy
Complete beginner guide from finding products to shipping worldwide
Read guide GUIDEHow to Verify Your Account
Secure your ACbuy account with email verification and payment password
Read guide GUIDEHow to Confirm Your Order
Understanding order confirmation and resolution process
Read guide GUIDEParcel Returned by Customs
Understanding why parcels are returned and how to resolve
Read guide GUIDEItems Missing in Package
What to do if items are missing from your shipment
Read guide GUIDERehearsal Packing Service
ACbuy rehearsal service - get accurate weight and cost estimates
Read guideNeed more help?
Browse the ACbuy Spreadsheet or visit the Help Center for short answers and FAQs.