Hey there, dear acbuyer!****
If you receive a message or email with the subject "Confirmation Needed", as shown in the example below ️
Please follow the steps below ：
1: Locate the AI Number
In the message or email, find and copy the AI number (format: AIXXXXX)
2: Search for the Order
3: Review the Confirmation Request
Once you find the order, you’ll see a note under your order number like:
" Would you be willing to accept this risk? "
"Do you accept the color change?"
"Please confirm your decision"
4: Respond to the Request
You can:
Use the Reply Message button reply with "Yes", "No", or the confirmed detail (e.g., size)
Or ask your agent through Order Inquiry for more info before replying.
After your reply is sent, your agent will process the purchase within 24 hours ⏳
You usually have 72 hours to reply to this message.
️ Note: What If Additional Payment is Needed?
Sometimes due to seller price changes or domestic shipping fees, you may receive messages like:
Order Underpaid
Domestic Shipping Fee Underpaid
Just follow the same steps: Find the AI number → Click "Go Make Up the Payment" →Complete the payment
And the same 72-hour window applies for making any additional payments if needed .
Your agent will handle the order within 24 hours after receiving payment
Thank you for reading and happy shopping! ️